Frequently Asked Questions | Digital Portrait Paintings - Oilpixel

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image related questions

HOW CAN I CHOOSE THE RIGHT PHOTO? ARE THERE ANY TIPS?

We can paint from any of your choice but the photo you wish to turn into a painting should be close up, clear and in focus. If there are 1 to 3 objects in the photo it could come out well. And also keep in mind that our artists can clearly see the details of each subjects. Photo that is in dark or in out of focus is harder to deal with.

Photo should be at the highest resolution, it shouldn’t be less than 1024 x 768.

IN WHICH TYPE OF FORMAT SHOULD I UPLOAD THE IMAGE?

The image should be in the format of JPEG, TIFF or PNG (our website uploader compitable) and it is preferable the file should be greater than 1 MB file size or in 3000 pixels and the resolution should be 300 pixels / inch.

I HAVE A DIFFERENT FILE TYPE (I.E. PDF, RAW), WHAT DO I DO?

Our website uploader doesn’t support very large files, in that case contact us for alternate solutions, we can provide you our FTP link where you can upload any size of files of any format easily.

WHAT IS THE MAXIMUM FILE SIZE CAN I SEND?

You can upload files up to 100 MB through our website uploader, if you have larger file contact us and we will provide you our FTP site.

I HAVE A HARD COPY OF PHOTO AND WANT TO SCAN, CAN I HAVE ANY TIPS?

Yes ofcourse, we’d love to guide you. Please clean the original photo and scanner glass softly. Scan the photo in 600 ppi (pixels pre inch.) minimum. If you have 800 or 1200 ppi option than scan it to highest for better quality. Save your scanned image in JPEG or TIFF and send us.

CAN I SEND A PHOTO TO YOU TO SCAN INSTEAD?

Yes ofcourse, we’d love to scan your photo. While placing your order, check the box labelled " I have a photo and I need you to scan" and we’ll provide you mailing details.

I THINK I HAVE A PIXELATED IMAGE, ANY CHANCE TO LOOK AT FIRST?

No problem, send your image us to support@oilpixel.com before placing an order. We have a team of experts to reduce the pixelation before starting the digital painting.

I WOULD LIKE TO CHANGE THE SUBMITTED IMAGE. HOW CAN I CHANGE?

Contact us at support@oilpixel.com as soon as possible and we’ll provide you a guideline on how to send us a new image.

IF I CHOOSE PHOTO WRAP OPTION, HOW MUCH OF MY IMAGE WILL I LOOSE?

It depends on the depth, for one inch photo wrap, you will loose 3 to 3.5 inches of the image.

HOW CAN I COME TO KNOW THAT MY IMAGE IS COPYRIGHTED OR NOT?

If you have a photo that is captured by a proffesional, or if you have purchased it from someone else, you should ask them for the copyright. We know sometimes violations are unintentional so we take it seriously and prefer our customers to have a written permission first.

PAINTING RELATED QUESTIONS.

CAN I GET ANY BIGGER OR SMALLER SIZES THAN THE OPTIONS ON WEBSITE?

Yes, you can get. Contact us for addtional sizes.

IS THERE ANY GUARANTEE ON THE CANVAS PAINTING?

There is always a 100% Satisfaction Guarantee on every canvas which is created from Oilpixel.

WHAT KIND OF PROTECTION IS ADDED TO THE CANVAS?

Every canvas we create has been treated with an ultra-violate protection. So your canvas will never fade, flake, crake or bubble for life, Guaranteed.

HOW LONG MY CANVAS PAINTING WILL LAST?

At least, till 200 years to come :) It’s true that it is for longtime - lifetime, Guaranteed.

I AM NOT HAPPY WITH THE CANVAS I RECEIVED, HOW CAN I RETURN IT?

Just a moment, We’ll reprint the same for you. Just ask us before you return it. We are committed to make you happy, although you want a refund, contact us.

WHAT I GET IS DAMAGED CANVAS, WHAT DO I DO?

We make every effort to ensure that the canvas print arrives at your door-step in perfect condition, but sometimes things can happen. For this particular case, take pictures of damage and send it to us. We’ll reprint and ship it asap.

CAN I HANG THE PAINTING OUTSIDE?

Although our canvas painting has a UV protected layer on it, no artwork should ever be hung outside in direct sunlight. Though our peices have water-resistant coating, it is not 100% waterproof and not advisable to be hung in a bathroom or in a kitchen where significant changes of humidity and temperature.

HOW DO I CLEAN OR MAITAIN MY CANVAS PAITNING?

You should always use a soft duster or damp cloth for cleaning the canvas painting.

ORDER RELATED QUESTIONS.

WHEN CAN I EXPECT MY FREE DIGITAL PROOF?

It also depend upon the complexity of your order but be sure that it will be in your inbox within 3 to 4 business days.

HOW LONG WILL IT TAKE FOR OILPIXEL TO SEND MY CANVAS?

It is hard to come up with fix time because the turnaround time varies depending on size and complexity of ordert but we can say after approving your proof it takes 4 to 6 business days for production and then 3 to 7 days for standard shipping and 2 to 4 days for rush shipping.

I HAVE A PROMOTIONAL / SURPRISING CODE. WHERE CAN I USE?

Place your order as usual and when you reach the cart, enter your given code in the box labelled "Enter your offer code here".

I WANT TO CHANGE THE SHIPPING OR BILLING ADDRESS. WHAT DO I DO?

Contact us at support@oilpixel.com as soon as possible to change your shipping or billing address.

SHIPPING RELATED QUESTIONS.

WHAT DO I DO IF I WANT MY CANVAS BY CERTAIN DATE?

Please indicate the certain date in the "special instructions" section when you place the order. You need to add rush shipping if the particular date is soon. You can contact us at support@oilpixel.com with your order number to confirm.

WHEN CAN I GET THE TRACKING INFORMATION ?

You’ll get an email regarding your UPS or FEDEX tracking number once your order has been shipped.

WHOM DO YOU SHIP WITH?

We ship with UPS and FEDEX.

WHERE CAN WE SHIP To?

We ship to anywhere in the World.

PRICING RELATED QUESTIONS.

CAN I GET DISCOUNTS ON QUANTITY?

Absolutely, You can get if you have an exceptionally large project, we’d love to here. Contact us for a custom price.

I WANT TO START EARNING WITH YOU? IS IT POSSIBLE?

Are you a graphic or an interior designer, a professional photographer or a retailer who wants to make some money? You are at right place, here at Oilpixel, we offer you something that you’d really like. Contact us for custom prices.

WHERE CAN I FIND OUT SALES AND PROMOTIONAL OFFERS OF OILPIXEL?

It is simple. Subscribe our newsletter to receive the updates. Or connect with us on Facebook, Twitter, Google+ or Pinterest.

BILLING RELATED QUESTIONS.

WHICH METHOD OF PAYMENT DO YOU ACCEPT?

We use Paypal for payment. Paypal accepts Visa, Mastercard, Discover and American Express. We also like to get paid through Net Banking (Wire Transfer) if the amount is more than $1000.

WHY DO YOU CHARGE ME BEFORE MY PAINTING HAS BEEN DELIVERED?

Whatever you ordered us is purely creative, custom and produced on demand, so we must invoice you before starting the work. Don’t worry about anything because we offer 100% guarantee for life time.

THOUGH I CANCELLED THE ORDER, I CAN’T SEE ANY REFUND YET?

It takes 7 - 10 business days to your credit card company to refund the amount. Contact us for an ETA.

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